Energy regulator Ofgem has said consumers will be entitled to automatic compensation if they experience lengthy delays in installing or repairing a smart meter.
Under current rules, when a supplier fails to meet minimum standards set by Ofgem, it must automatically pay the affected customer £40. The regulator is introducing four brand new rules related to smart meter installation and repair.
Compensation will now be due when customers are left waiting for more than six weeks to get a new smart meter installed. The same applies if the installation fails due to circumstances within the provider’s influence. When customers report faults with a smart meter, the supplier must supply a plan to resolve it within five business days. Following a consultation, Ofgem also decided to oblige suppliers to correct any smart meters that arenot functioning in “smart mode” within 90 days.
Ofgem’s director of retail systems and pricing, Charlotte Friel, said the team at the regulator was engaging with retail energy providers:
“…to drive improvement, and [we] have seen more than 600,000 faulty smart meters reconnected since last July after we opened compliance engagement. This is only the beginning—with automatic compensation, faster fixes, and improved installation standards well on the way, getting a smart meter will be quicker and easier than ever.”
Once you have a smart meter, you may be shocked to see how much your heating is costing you each day. Contact Xgas to arrange a boiler service in Chester, Wrexham or Oswestry to ensure your boiler is working as efficiently as possible.